At MPower Funds Inc., we are committed to providing exceptional financial services to our clients. We strive to ensure that our clients are satisfied with the services we provide. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the circumstances under which a refund may be requested, as well as the process involved.

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1. Refund Eligibility:

Refunds are offered under specific circumstances. As our services are rendered based on professional advice and expertise, refunds may be issued only in the following cases:

• Overpayment: If an overpayment was made for services, a refund for the excess amount will be issued.

• Service Cancellation: If services are cancelled before they have been rendered (and the cancellation occurs within the specified timeframe), a partial or full refund may be issued, depending on the terms of the service agreement.

• Errors in Service: If an error occurred on our part. We may offer a refund or compensation for the services rendered, depending on the circumstances.

 

2. Refund Process:

To request a refund, please follow these steps:

1. Contact Us: Notify us within 15 days of the payment or issue by emailing 
   info@mpowerfunds.ca or calling +1 (780) 275 7677. Provide details of the service, payment, and reason for requesting the refund.

2. Evaluation: We will evaluate your request and confirm whether it meets our refund eligibility criteria. We may ask for additional documentation or clarification as needed.

3. Approval/Denial: After evaluation, we will notify you of our decision. If your refund request is approved, it will be processed within 15 business days. If denied, we will provide an explanation of why the request does not meet the criteria.

 

3. Non-Refundable Services:

Certain services are non-refundable once initiated, as they involve personalized, one-on-one advice, or time-sensitive processes that cannot be undone. These include:

• Services that have already been completed.

• Consulting services where significant time and resources have been invested

• Services under retainer or subscription models where fees are pre-paid for ongoing support

 

4. Partial Refunds:

If services have been partially completed and the client requests a refund, we may issue a partial refund based on the work completed up to that point. The refund amount will be determined based on the services rendered and the time spent.

 

5. Refund Method:

Refunds will be processed using the same method of payment used for the original transaction, unless otherwise agreed upon. Refunds may take 7 to 10 business days to be reflected in your account, depending on the payment provider.

 

6. Dispute Resolution:

If you are dissatisfied with the refund process or decision, you may escalate your concerns to our senior management team. We aim to resolve all concerns promptly and fairly.

 

7. Policy Review:

This Refund Policy is reviewed periodically and may be updated as necessary. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.